Shipping & Order Status
Our shipping facilities are located in Toronto, Canada, and in Ukraine. Your order will be processed and shipped from one of these locations depending, on the destination country and your order details.
We ship Monday through Friday, but never ship during weekends or holidays. All shipments have real-time tracking and verified tracking numbers, so you can track your items 24/7 with the delivery confirmation.
Make sure to enter the correct shipping address (street number and name, city, state/province and zip/postal code). I Love Slavic Hair Inc. is not liable for packages that are sent to the wrong address when the address information is not entered correctly by a customer. Unfortunately, we can not change any shipping information once the package leaves our warehouse. If an item is marked as delivered by the courier/postal service, we will not resend the product under any circumstances. All tracking updates are final. Any missing package will have to be investigated by the chosen courier company.
We do not ship to P.O. boxes.
Free Canada-Wide Shipping
I Love Slavic Hair is currently offering free standard shipping on all orders over $99 CAD before tax within Canada. You can select the Free Shipping option for eligible orders at checkout. Expedited shipping is also available at an additional cost.
We will send free shipping orders with the most cost-effective carriers we can find. Please note, it may take longer to deliver your order with a free shipping option.
This promotion is subject to potential future alterations and discontinuation.
Order Status & Tracking Information
We encourage all our customers to Sign Up to be able to check your order status and tracking information in your personal account.
If you made a purchase as a guest, you will receive tracking information on the email you entered in checkout within 24 hours after your package leaves our warehouse.
If you haven’t received an email with a tracking number, please check your spam folder to make sure our email didn’t end up there. If it is not there, please contact our support at your earliest convenience so that we can get this resolved for you.
Order Processing & Shipping Times
Most of the products presented on our website are in stock and ready for shipping. It takes us 48 hours on average to process retail orders.
If you placed an order on hair that is in stock and doesn't require preparation for a certain type of hair extensions, it will be shipped to you within 2 business days.
If the hair of your choice requires preparation for a certain type of extensions (for example, hand-tied wefts or clip-ins), the time needed to process this order will be confirmed with you.
For wholesale orders, it may take 10-25 business days for our specialists to make the hair extensions and prepare them for shipping. You’re required to open an account with us as a beauty salon/hair extensions stylist to be able to place wholesale orders and get discounts. Find more information here.
Shipping methods and shipping times
|Canada|| The United States|| International|
|Canada Post (Standard shipping) ||4-7 business days||7-10 business days||14-20 business days|
|FedEx (Expedited shipping) ||1-5 business days||2-5 business days||3-5 business days|
|DHL (Expedited shipping) ||-||-||3-5 business days|
All shipping times are estimates only, and are calculated from the day they leave our warehouse. Carriers may exceed these times during high volumes, unforeseen circumstances or delays caused by customs.
Please see the checkout for shipping fees.
We’d like to bring to your attention that our delivery destinations are not limited to the USA, Canada, Australia and the UK only. In order to find out if we ship to your country and to get a shipping quote, please send us your address and desired products via the form on the Contact Us page.
Taxes & Duties
I Love Slavic Hair is a Canadian-operated company based in Toronto, Ontario with shipping facilities in Canada and Ukraine. For all orders placed within Canada, you will be required to pay GST/HST accordingly to the province of destination. Tax will be added to your order total at checkout.
If you are ordering outside of Canada, all packages imported to your country may be subject to customs, taxes or other fees. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please note, if your order is shipped with FedEx or DHL, they will pay for any applicable duties and taxes on your behalf, as soon as products you ordered enter the country. This simplifies the process and ensures that the carrier can deliver your package in the shortest possible time frame. In this case, you may receive an invoice from FedEx or DHL, after the delivery of a package, for the charges they have paid on your behalf at the destination and include a small processing fee. As we are unable to advise the amount of what these fees might be, we recommend contacting your country’s customs office.
Lost or Damaged Packages
I Love Slavic Hair can not guarantee or be held responsible for packages lost or damaged in transit due to the performance of our carriers. Customers are responsible for inspecting their orders upon receipt to ensure no damage or missing items. If such is the case, notify the delivery person immediately, and contact us within 7 days of receipt. We are not responsible for discrepancies beyond this time period.
In order to minimize any risks associated with the delivery of your products by third-party shipping services, we will be offering our customers' package insurance via Route. You can opt-in for shipping protection at checkout. It costs only a small portion of the total order and will protect your package from loss, damage or theft and help you easily resolve order issues. Stay tuned for updates.